All international orders take 3 business days to be fully processed for shipping, based on availability of the requested product. In the event that your selected product is not available for purchase, an order processing time of 4 – 8 weeks is required before shipping.
Shipping of all orders including orders made from the USA, UK and Canada takes 5-7 working days to deliver. We also ship our products to about 150 different regions worldwide, which include other regions in North America, Europe and Africa.
A confirmation email will be sent to you once the order is on its way. Tracking info would be made available to you but please give 24 hours for tracking info to update on the system. The delivery estimate provided to you is based on the information received from our courier service, which is DHL. Please do not leave P.O boxes as addresses as DHL does not deliver to P.O boxes, all parcels must be signed for, they would not leave your package at the door. If your order has not arrived by the estimated delivery date, please contact us at firstname.lastname@example.org
Please do not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order available, kindly order well in advance to give room for unexpected delays.
We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating shipping times. We trust our courier service with on-time delivery and if by any chance your package is delayed, there will be no reimbursement of shipping costs.
FAILED DELIVERIES/INCORRECT ADDRESSES
Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure ALL the information (address, apt, number, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges.
NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS
No Return/Refund Policy
At Zhymma, we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping/delivery. It is our primary focus to make sure you are totally satisfied.
Zhymma at its sole discretion, may exchange products under the following conditions:
- Requests must be made within 3 calendar days of receipt of product(s)
- Any exchange requested after 3 calendar days of receiving the product will not be honoured
- We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way.
- You cannot return hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution
- Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
- Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Zhymma is the party at fault, then we shall exchange the product at no additional cost to the customer.
- Any exchanges upon request of customer, he/she is responsible for reshipment costs as that is a separate service that has already been used. Zhymma will bear the cost of delivery
- Any exchange that permits a difference (less than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY costs.
Where you are dissatisfied with a product, our customer care will be in touch to guide on the return process. Should you receive a defective product, you're requested to take a photo of the item in its packaging and send an email to email@example.com with the description about the damage, be sure to include the order number. You must contact us within 3 calendar days from the date of purchase receipt. Our Customer Care agents will get back to you on the way forward. If Zhymma verifies and agrees that the product is defective in any way, Zhymma will then exchange or replace the item.
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