All international orders take 3 business days to be fully processed for shipping, based on availability of the requested product. In the event that your selected product is not available for purchase, an order processing time of 4 – 8 weeks is required before shipping.
Shipping of all orders including orders made from the USA, UK and Canada takes 5-7 working days to deliver. We also ship our products to about 150 different regions worldwide, which include other regions in North America, Europe and Africa.
A confirmation email will be sent to you once the order is on its way. Tracking info would be made available to you but please give 24 hours for tracking info to update on the system. The delivery estimate provided to you is based on the information received from our courier service, which is DHL. Please do not leave P.O boxes as addresses as DHL does not deliver to P.O boxes, all parcels must be signed for, they would not leave your package at the door. If your order has not arrived by the estimated delivery date, please contact us at email@example.com
Please do not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order available, kindly order well in advance to give room for unexpected delays.
We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating shipping times. We trust our courier service with on-time delivery and if by any chance your package is delayed, there will be no reimbursement of shipping costs.
FAILED DELIVERIES/INCORRECT ADDRESSES
Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure ALL the information (address, apt, number, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges.
NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS
No Return/Refund Policy
At Zhymma, we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping/delivery. It is our primary focus to make sure you are totally satisfied.
Zhymma at its sole discretion, may exchange products under the following conditions:
Where you are dissatisfied with a product, our customer care will be in touch to guide on the return process. Should you receive a defective product, you're requested to take a photo of the item in its packaging and send an email to firstname.lastname@example.org with the description about the damage, be sure to include the order number. You must contact us within 3 calendar days from the date of purchase receipt. Our Customer Care agents will get back to you on the way forward. If Zhymma verifies and agrees that the product is defective in any way, Zhymma will then exchange or replace the item.