FAQ

If you have a question it’s likely to be answered here. If it is not, please email us info@zhymma.com to address the topic.

  • What do you make your wigs with?

    Zhymma braided wigs are made using the best quality, extremely light weight, 100% synthetic premium fiber.

  • What is the density of the wigs?

    Wig weights are between 300g and 350g depending on style and length

  • Are the wigs made to order?

    At the moment, our wigs are made ready to wear and not to order.

    Note: You will only get your hair in 4 to 8 weeks if you pre-pay on the website. If you do not pre-pay, You may need to wait till product is back in stock

  • How long does delivery take?

    Once your order has been received, we process and dispatch your wig within 3 working days.

    Your wigs will be shipped directly to your door step after 5 - 7 working days of dispatch.

    Delivery time may be impacted based on product availability. We do not dispatch on weekends and public holidays.

  • Can I return my order?

    All sales are final with no exceptions.

    Exchanges are allowed only within 3 days of receipt and in the product’s original condition (new & unused) and original packaging.

    Please note that you will bear the cost of sending the product back to us.

    However, we will bear the cost of reshipping back to you.

  • Do you ship worldwide?

    YES we ship worldwide.

  • How can I track my order?

    An order tracking number will be provided via email once your order has been shipped.

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